Terms of service

The following are the terms and conditions for use of this website and Staywell Kinsealy Pharmacy

This website is for use by people who are 18 years and over only.

Confidentiality

We guarantee the confidentiality of your details. Under no circumstances will these be given to any other third party and shall be used in accordance with our Privacy Policy for order processing and service provision. Details may be placed on our mailing list unless otherwise requested.

Availability

All orders are subject to availability. In the event of goods being temporarily out of stock, you will be notified by email and goods will be dispatched as soon as available. If goods are not delivered after 20 days, a credit note may be issued which may be used against future orders within 6 months.

Order Processing

Once you have finished shopping, you will proceed through our secure checkout where you will be asked for the details required to process your order. Upon completion, you will receive an order number and confirmation by email.

We use secure payment processing systems to ensure safe transactions. Orders are dispatched upon successful payment authorisation. Prescription and service orders may be processed via third-party platforms such as Taskgo Pharma LTD.

Payment

Internet transactions are processed via secure servers. We accept major credit and debit cards. The name Staywell Kinsealy Pharmacy may appear on your transaction statement. All prices include VAT where applicable.

Website Conduct

You agree to comply with all applicable laws and regulations. All website content, including designs and materials, remains the property of Staywell Kinsealy Pharmacy or its partners. Unauthorised use is prohibited.

Price of Goods

Prices are as stated at the time of order. We reserve the right to adjust prices due to supplier changes, errors, taxes, or promotional updates.

Delivery

Delivery terms and timelines are outlined on our delivery policy page.

Orders placed on Fridays may not be delivered until after the weekend. Delivery times are estimates and may vary.

If delivery is delayed beyond 21 days, you may request a refund. We are not liable for indirect losses caused by delays.

All orders are packaged discreetly where appropriate. Delivery typically takes 2–5 working days unless otherwise stated.

Missing orders should be reported within 7 days via email with your order number.

Claims

You have a statutory right to return non-perishable goods within 7 days. Products must be unused, unopened, and in original condition. Damages must be reported within 24 hours.

Discount Codes

Discount codes apply only to eligible full-priced items and cannot be combined with other promotions. Codes are limited to one use per customer.

How We Use Artificial Intelligence (AI)

We may use AI technologies to enhance services, including chat support, recommendations, fraud detection, and prescription services.

⚠️ AI does not replace professional medical advice. Always consult a healthcare professional.

What Personal Data We Collect

We may collect personal identifiers, usage data, technical data, and user inputs depending on your interaction with our services.

Legal Basis for Processing

We process data based on consent, contractual necessity, and legitimate interests in line with GDPR.

Automated Decision-Making & AI Transparency

You have the right to request human intervention, contest decisions, and expect fair processing.

Data Sharing & Third Parties

We may share data with trusted providers (e.g., payment processors, AI providers) under GDPR-compliant agreements. Data may be processed outside the EEA with safeguards in place.

Data Retention

We retain personal data only as long as necessary for service delivery and legal compliance.

Your GDPR Rights

You have rights including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.

To exercise your rights, contact us at staywellkinsealy@gmail.com

Cookies & Tracking

We use cookies to improve functionality and user experience. Please refer to our Cookie Policy for details.

Security

We implement appropriate technical and organisational measures to protect your data.

Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

Contact Us

Email: staywellkinsealy@gmail.com

Complaints

Please email complaints to staywellkinsealy@gmail.com. If unresolved, you may escalate via the EU Online Dispute Resolution platform.

Disclaimer of Warranties

All information is provided “as is” without warranties. We are not liable beyond your statutory rights.

Limitation of Liability

We are not liable for indirect or consequential damages. Liability is limited to €200 where permitted by law.

Contract

A contract is formed once your order is confirmed via email.

Modification of Terms

We reserve the right to update terms at any time by posting changes on the website.

General

We are not liable for delays due to circumstances beyond our control. Failure to enforce any provision does not waive our rights.

Laws

These terms are governed by Irish law, and disputes are subject to Irish courts.

Termination

We may terminate access or accounts at our discretion if terms are violated.

Feedback

Email feedback to staywellkinsealy@gmail.com

Privacy Policy

Please refer to our Privacy Policy for full details on how we collect, use, and protect your data.

Acceptance

By using this website, you accept these terms and our privacy practices. If you do not agree, please discontinue use.

Returns

Returns are accepted within 7 days. Contact staywellkinsealy@gmail.com to initiate a return. Refunds are processed upon receipt of goods in original condition.

Contacting the Website

Staywell Kinsealy Pharmacy

Kinsealy, Dublin, Ireland

staywellkinsealy@gmail.com